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Otter.ai

Real-time meeting transcription and AI summaries for Zoom, Teams, and Google Meet.

✓ Seraph Recommends Free tier available

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4.3

Seraph Rating

★★★★☆

Best For

Best for: consultants, sales teams, and ops managers who run frequent client or internal calls and want automatic notes without a dedicated assistant.

Seraph Verdict

Otter.ai is the easiest entry point into AI meeting notes for SMBs. The free tier is genuinely useful, setup takes minutes, and the time savings on note-taking and meeting follow-up are immediate. Always disclose recording to meeting participants.

Overview

Otter.ai is the most widely used AI meeting assistant for SMBs, with a track record of over 100 million meetings transcribed. It works by joining your meetings as a bot participant, providing live transcription visible to everyone on the call, and generating an AI summary with action items automatically when the meeting ends. The workflow transformation is significant: instead of scrambling to take notes during a client call or re-watching a 45-minute recording to find a specific detail, you have a searchable, timestamped transcript and a structured summary in your inbox before you've even left the meeting room. Otter's AI goes beyond transcription: it identifies speakers, highlights key moments, extracts action items with assigned owners, and lets you ask follow-up questions about the meeting content after the fact. The meeting assistant can also pre-join scheduled meetings automatically based on your calendar. CRM integrations push call summaries directly to Salesforce and HubSpot contact records — eliminating manual logging after sales calls. Slack integration posts summaries to designated channels so teams stay informed without attending every meeting. The free tier (300 min/mo) is generous enough to evaluate the tool. Pro ($16.99/mo) is the right tier for most SMB users — it unlocks longer meeting lengths, import of existing recordings, and extended storage.

Key Integrations

ZoomGoogle MeetMicrosoft TeamsSalesforceHubSpotSlackNotionGoogle CalendarOutlook Calendar

Frequently Asked Questions

Is it legal to record meetings with Otter.ai?+

Recording laws vary by jurisdiction. In the US, most states require only one-party consent (you). Some states (California, Florida, Illinois) require all-party consent. Always disclose to participants that the call is being recorded and transcribed. Otter.ai displays a banner when it joins as a bot.

How accurate is Otter.ai's transcription?+

Accuracy is generally 85-95% for clear speech in English. Accuracy drops with strong accents, heavy crosstalk, technical jargon, or poor audio quality. Custom vocabulary in Business plans helps with industry-specific terms.

Does Otter.ai work with phone calls?+

Not natively for outbound phone calls. It works with Zoom, Google Meet, Teams, and Cisco Webex. For phone call transcription, consider Fireflies.ai which supports dial-in recording.

Can multiple people on my team share an Otter.ai account?+

No — Otter.ai accounts are individual. The Business plan adds team features like shared meeting repositories and admin controls. Each team member needs their own account.